Shipping Policy

This policy is designed to give you a clear overview of our shipping procedures. Please read it carefully before placing an order in our store.

Shipping Countries

We currently ship to Denmark.

Order Processing and Delivery Times

  • Order cutoff time: 2:00 PM
  • Order processing time: 1-2 business days
  • Shipping days: Monday to Friday
  • Transit time: 3-5 business days
  • Total delivery time: 4-7 business days
  • Delivery days: Monday to Saturday

Shipping Carrier

Shipping Costs

Free shipping: We cover shipping costs for every order. All our products are delivered to you 100% free of charge. There is no minimum order quantity.

Tracking Instructions

  • Tracking information: After your purchase, you will receive an email with tracking information, including the shipping company name and tracking number.
  • Track your order: You can track your order through our website. Simply enter your tracking number on our tracking portal to view the status of your order.
  • Questions: Our support team is ready to help you with any questions about tracking your order. Contact us.

Return Policy

  • Returns: Returns are accepted within 30 days from the delivery date.
  • Return conditions: Items must be unused, undamaged, and returned in their original packaging.
  • Costs: Return shipping costs are covered by us for any reason.
  • Refund: We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take some time to process and post the refund. If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at contact@copenhagen-moda.com

Restocking Fee

No restocking fee: copenhagen moda does not charge any restocking fee for returns.

Return Shipping Costs

FREE returns: We cover all return shipping costs, regardless of the reason for the return. This ensures our customers have a hassle-free return process.

Please Note

Like many other online stores, we have a lot to manage and delays may occur. Please keep this in mind when ordering. We will do our best to ship your order as quickly as possible.

Contact Us

If you have questions about when your order will be shipped or need assistance with a return, please contact us via email. Our support team will be happy to help you.

  • Customer Service Hours: Mandag til Fredag, 9:00 AM - 5:00 PM

We will respond to your inquiry within 12 hours.